The Most Frequent Questions We Receive Regarding Our Wine

QUESTIONS

Frequently Asked Questions

How do I become a member?

Please visit our V-Club membership page to find out more or sign up here.

When will I receive my order?

Our average delivery time is 1-2 days. Deliveries will arrive latest within 5 working days.

Can I cancel an order?

We do accept cancellations if the cancellation request arrives before the date of delivery. We reserve the right to reject cancellations but will do our best to accommodate any requests received. Please contact our live support for further assistance.

I am looking for a wine or type of wine not available?

Get in touch! We will try our very best to accommodate any requests. If we are not able to get you exactly what you are looking for, we will definitely be able to find a suitable alternative.

Who should I contact if I have further questions?

Please feel free to contact our live support from 10am to 6pm, Monday to Friday, excluding public holidays. For less urgent queries, please contact us.

FAQ